Refund & Cancellation Policy

Cancellation

You may stop using the service at any time. Where a subscription is in place, cancellation takes effect at the end of the current billing period, and access continues until then.

Refunds

If you were charged in error, or a technical fault on our side prevented you from using a paid feature, contact us within 7 days of the charge and we will investigate and refund where appropriate.

Refunds are not generally available for a Vastu analysis that has already been delivered, or for reports that have already been generated and downloaded, since the work has been performed.

How to request one

Write to us using the details on our Contact page with the registered phone number, the date of the charge and a short description of the problem. We aim to respond within 5 working days, and approved refunds are returned to the original payment method.